Customer Support
Phone, chat, and email support with empathy, speed, and clear resolution workflows.
- Ticketing + escalation
- Refunds/returns workflows
- SLA-based reporting
Build a high-performing remote team — without the hiring headaches.
Abrion helps U.S. businesses staff trained customer support and sales teams. We handle sourcing, vetting, onboarding, and QA—so your operations scale smoothly.
7–14 days
Typical ramp time
Weekly QA
Coaching + reporting
Flexible
BYOD or managed setup
Abrion Playbook
What you get
- Hand-picked candidates matched to your role
- Script-based training + shadowing workflow
- Daily performance tracking (KPIs)
- Supervisor support + quality monitoring
- Timezone coverage + scalable staffing
Built for lean teams and growing operations:
E-commerce
Home Services
Startups
Healthcare (Non-clinical)
Auto & Repair
Roles Abrion can staff
Choose the function you need. We’ll build the process around your tools, scripts, and KPIs.
Sales Support
Appointment setting, lead qualification, and follow-ups designed to increase close rate.
- Outbound calling
- CRM updates
- Pipeline hygiene
Back Office
Admin support that keeps operations tidy and predictable—without internal overload.
- Data entry
- Scheduling
- Order processing
Support Ops
Supervisors and QA support to keep performance consistent as the team grows.
- Call scoring
- Coaching
- Performance dashboards
Industries we work with
We adapt to your customer journey, compliance needs, and support volume.
Home Services
Inbound booking, follow-up, estimates, reschedules, and review management.
E-commerce
Order status, refunds, shipping issues, product questions, and chargeback prevention.
Healthcare (Non-clinical)
Scheduling, intake support, patient coordination, and general customer service.
SaaS & Startups
Help desk, onboarding support, renewals, customer success coordination.
Auto & Repair
Appointment setting, customer updates, warranty workflows, parts/order coordination.
Local Businesses
Bring structure to the phones: missed calls → booked jobs → revenue captured.
How it works
A simple process that gets your team live quickly—with control and visibility.
1
Discovery + role design
We define the role, KPIs, schedule coverage, tools, scripts, and success criteria.
2
Recruit + shortlist
We source candidates, test communication and reliability, then deliver a shortlist.
3
Onboarding + training
Script-based training, mock calls, shadowing, and tool setup—before going live.
4
Operate + optimize
Weekly QA, coaching, and reporting. We tighten performance as volume grows.
Want a quick staffing plan?
Tell us your headcount, hours, and channel (phone/chat/email). We’ll map the rollout.
The Abrion advantage
Not just “cheap labor.” We build performance systems around the people.
Talent that fits
We match communication style, tone, and role requirements—then verify with tests.
Quality control
QA scorecards + coaching cadence to keep your brand voice consistent.
Operational clarity
KPIs, reporting, and documented workflows—so scaling doesn’t break the process.
Fast ramp
Shortlist → training → go-live without months of recruiting and trial-and-error.
Flexible models
BYOD for cost efficiency, or managed setups when you need stricter controls.
Founder-led support
Direct communication and hands-on oversight while we stabilize your operations.
Abrion in numbers
Replace these with your real stats as you grow—layout is ready.
24/7
Coverage options
7–14
Days to ramp
3+
Support channels
Weekly
QA & coaching
Meet your future team
Professional, coachable, and trained to follow your scripts and tools. Add real profiles later.
CS
Customer Support Rep
Phone + email • Calm under pressure • Fast resolution
- Ticketing workflows
- De-escalation
- Documentation
SD
Sales / SDR
Outbound • Appointment setting • CRM disciplined
- Lead qualification
- Follow-up sequences
- Pipeline updates
QA
QA / Supervisor
Scorecards • Coaching • Performance reporting
- Call monitoring
- Coaching cadence
- KPI dashboards
What clients care about
Use these as placeholders until you collect your first testimonials.
“Abrion helped us stabilize support quickly. Response times improved and we finally had visibility into performance.”
“The team followed our scripts and CRM process from week one. Coaching kept quality consistent.”
“We needed a cost-efficient setup without sacrificing professionalism. Abrion delivered.”
Pricing that scales with you
Your final price depends on role complexity, schedule coverage, and channels. Here’s the structure.
Starter
1–3 agents
Best for: small teams
- Role design + shortlist
- Basic onboarding
- Weekly check-ins
Most popular
Growth
4–15 agents
Best for: scaling ops
- Training + shadowing
- QA scorecards
- KPI reporting
Scale
16+ agents
Best for: teams & shifts
- Supervisors / QA support
- Shift coverage options
- Process documentation
Let’s build your Abrion team
Tell us what you need and we’ll reply with a staffing plan: roles, headcount, ramp timeline, and cost structure.
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Fill this out—works with Netlify Forms instantly.
FAQs
Quick answers. If you want specifics, book a call.
Typical ramp is 7–14 days depending on role complexity, tools, and schedule coverage.
We can operate BYOD for cost-efficiency, or create a managed setup depending on your requirements.
We use scripts, QA scorecards, coaching cadence, KPI reporting, and supervisor oversight to keep performance consistent.
Most CRMs and helpdesks (e.g., HubSpot, Zendesk-style workflows), VoIP tools, and internal systems. We align to what you already use.